If you encounter any issues while using the UniHexa platform (such as trading anomalies, interface operations, asset display problems, or on-chain interaction errors), please contact us through the following official channels:

◆ Official Contact Channels

• 🌐 Official Website: https://beta.unihexa.io/

• 🌍 UniSat Official Site: https://unisat.io/

• 🐟 Twitter (X): https://x.com/unisat_wallet

• 💬 Discord Community: https://discord.com/invite/unisat

  → You can submit your issues in the [#support / ticket-support] channel. Our team will respond within 24 hours.

💡 Suggestions

1. Before submitting an issue, we recommend reviewing the documentation or FAQ to check if an existing solution is available.
2. Please provide a detailed description of your issue and include relevant screenshots (e.g., trade hash, order ID, operation steps, etc.) to help us locate the problem more efficiently.
3. If your issue involves network delays or blockchain congestion, please verify the Bitcoin network status and wait patiently for block confirmation.

⚠️ Important Reminder

1. Never share your wallet seed phrase, private key, or password with anyone.

   The official team will never ask for your sensitive account information under any circumstances.

2. Do not trust any third-party websites or customer service claiming to represent UniHexa or UniSat.

   All deposits, trades, and appeals must be conducted through the official channels listed above.

3. Beware of phishing sites.

   Fraudulent websites may use similar domain names such as “unisatx.io” or “unihexa.app.”

   Always access the platform through official links only.

4. If you discover any suspicious activity or fake websites, please report them to us via Discord.

✉️ Friendly Reminder

We are committed to ensuring the safety and quality of your user experience.

We typically respond to support inquiries within 24 hours.